At mko, your privacy is not merely a legal formality — it is at the heart of the trust you place in us. This document explains in detail how we collect, use, store, and protect your personal data in accordance with the highest international security standards.
1.1 mko ("we", "Platform", or "mko.bet") is the data controller responsible for personal data collected through our online entertainment platform. We are fully committed to protecting every user's privacy with the utmost responsibility.
1.2 This Privacy Policy is drafted in accordance with internationally recognised data protection principles, including requirements related to Malaysia's Personal Data Protection Act 2010 (PDPA), to ensure your personal data is handled in a fair, lawful, and transparent manner.
1.3 We take every aspect of data protection seriously. Our security team continuously monitors our systems to ensure your data remains safe at all times, and we conduct regular internal security reviews to identify and address any potential risks.
1.4 This policy applies to all users of the mko platform, including website visitors, registered users, and VIP programme participants. It covers all data collected through the website, mobile app, and any official mko communication channels.
2.1 To deliver a safe, fair, and trustworthy service, mko collects various categories of personal data. Below is a summary of the data we collect and its primary purposes:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/Passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details, transaction records, deposit/withdrawal history | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Gaming Data | Betting history, preferred games, play time | Automatic |
| Communication Data | Support chat logs, emails, complaint records | Where applicable |
2.2 We do not collect sensitive information such as medical data, religious beliefs, political affiliations or biometric information unless it is specifically required for account security verification purposes and only with your explicit consent.
3.1 Directly from you: When you register an account, fill in your profile, contact customer support or participate in promotions, you provide information directly to us.
3.2 Automatically: When you browse or use the mko platform, our systems automatically collect technical data including access logs, game session records, and device information for security and optimisation purposes.
3.3 From trusted third parties: In the context of KYC verification and fraud prevention, we may receive information from licensed identity verification service providers, payment providers, and relevant credit checking agencies.
3.4 Via cookies and tracking technologies: The mko platform uses cookies and similar technologies to enhance the user experience. Further details on our use of cookies are outlined in Section 7.
4.1 mko uses your personal data solely for lawful and defined purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes of data use are as follows:
4.2 All our data processing activities are carried out on valid legal bases, whether for contract fulfillment, legal compliance, legitimate platform interests, or your explicit consent.
5.1 mko does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute commitment to all users.
5.2 However, we may share your data with certain parties under the limited circumstances outlined below:
5.3 In every instance of data sharing, we ensure that recipients are bound by data protection obligations equivalent to our own standards.
6.1 Data security is mko's number one priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, leaks or misuse.
6.2 The technical security measures we implement include:
6.3 In the event of any data security incident involving your personal data, mko will notify you within 72 hours of detecting the incident, in line with international best practices.
7.1 The mko platform uses cookies and similar tracking technologies to deliver a better user experience, analyse website traffic and verify the security of your login session.
7.2 The following are the types of cookies used by mko:
7.3 You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the mko platform and your overall user experience.
8.1 mko fully respects and upholds your rights as a data owner. Below are the rights you hold regarding your personal data on the mko platform:
You have the right to request a copy of all personal data we hold about you, including account information, transaction history, and communication records.
If any of your personal data is inaccurate or outdated, you have the right to request immediate correction through your account profile section or by contacting our support team.
You may request the deletion of your personal data under certain conditions, subject to our legal obligations to retain specific records for compliance purposes.
You may request that we restrict the processing of your data in certain circumstances, such as while you are verifying the accuracy of your data or objecting to processing.
You have the right to receive your personal data in a machine-readable format and transfer it to another operator of your choice.
You may object to the processing of your data for direct marketing purposes at any time. We will honour your preference promptly and without conditions.
8.2 To exercise any of the above rights, please contact the mko support team via the in-platform support page. We will process your request within 30 calendar days of receipt.
9.1 mko retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations.
9.2 Generally, account and transaction records are retained for a minimum of 5 years after account closure to comply with anti-money laundering and tax compliance legal requirements.
9.3 Data collected solely for marketing purposes will be deleted within 12 months if you withdraw your consent or show no engagement.
9.4 Once the defined retention period expires, your data will be securely deleted or anonymized so that it can no longer be personally linked to you.
10.1 mko reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any amendments will be published on this page with an updated revision date.
10.2 For material and significant changes, we will notify you via your registered email or in-platform notification at least 14 days before the changes take effect, giving you sufficient time to review and decide whether to continue using the platform.
10.3 Your continued use of the mko platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated terms.
11.1 If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal data, our Data Protection Officer (DPO) team is ready to assist you.
11.2 You may reach us through the following channels:
11.3 If you are not satisfied with how we have handled your privacy request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Six layers of data protection we implement to ensure your privacy is always maintained.
All data transmitted between your device and mko servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions and banks worldwide. Sensitive data in our databases is also encrypted using AES-256.
Our KYC process is conducted through a certified integrated identity verification platform, ensuring your identification documents are processed securely and not retained longer than required by law.
This is not an empty promise — it is a core mko policy that cannot be changed. Your personal data will never be sold, rented or shared with advertisers or data brokers for any commercial purpose.
Mko's cybersecurity team monitors the platform continuously, every day of the year. Any suspicious activity is detected and addressed promptly before it can affect your account or data.
Through your account settings, you can manage your marketing preferences, cookies, notifications and data access at any time. mko believes that users should have full control over their own personal data.
Mko's data protection practices are periodically reviewed by certified independent security auditors. These audit reports ensure we consistently comply with the latest relevant international security standards.